Last updated: June 27, 2025
At Imperial Crest Management (ICM), your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.
By accessing our website or submitting your information, you agree to the practices described in this policy.
1. Who We Are
Imperial Crest Management (ICM) is a UAE-based property management and cleaning services company, providing residential, commercial, and short-term rental solutions across Dubai and surrounding areas.
Website: www.icmstar.com
Email: info@icmstar.com
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
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Name
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Email address
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Phone number
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Physical address (for property-related inquiries)
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IP address and browser data
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Uploaded files or forms (e.g. floorplans, tenancy agreements)
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Preferences or service interests
b. Automatically Collected Information
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Device type and browser
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Location data (city/region level)
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Pages visited and time spent
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Referring URLs
3. How We Use Your Information
We use your information to:
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Respond to inquiries or service requests
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Schedule appointments or consultations
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Process bookings and manage client relationships
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Improve our website’s functionality and user experience
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Send relevant updates or promotional content (with your consent)
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Maintain legal and contractual obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing (Under GDPR)
We process personal data based on:
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Consent – You give permission (e.g., form submissions)
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Contract – For service provision or pre-contract discussions
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Legitimate Interest – Marketing, business analytics, etc.
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Legal Obligation – Compliance with applicable laws or regulations
5. Data Storage & Security
Your data is stored securely on encrypted servers and protected using:
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SSL encryption
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Access control and authentication
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Data minimization practices
We retain your information only as long as necessary for the intended purpose or as required by law.
6. Sharing Your Data
We may share your data only when:
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Required by law, court order, or regulatory authority
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Engaging trusted third-party providers (e.g., payment gateways, hosting providers) who are contractually obligated to safeguard your data
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With your consent for referrals or partnerships
7. Cookies & Tracking Technologies
We use cookies to:
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Enhance your browsing experience
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Monitor website performance and usage
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Personalize content and offers
You may disable cookies via your browser settings. However, some parts of the site may not function properly without them.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing
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Object to certain types of processing
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File a complaint with a data protection authority
To exercise your rights, email us at: privacy@icmstar.com
9. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
10. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect or store data from children.
11. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a new effective date. Please review this policy regularly.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:
Imperial Crest Management
📧 Email: info@icmstar.com
🌐 Website: www.icmstar.com